If you have been in a car accident, it’s important to follow the right steps for making a claim, especially when it comes to motor insurance guidance in Singapore. You must notify us within 24 hours or by the next working day. You can report the accident online by clicking here or call our 24-hour Auto Assist hotline at +65 8714 1149.
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What to Do After an Accident
- Stay calm and don’t panic, even when dealing with private settlement car insurance
- If anyone is injured, quickly call 995 for an ambulance or 999 for the police.
- Avoid moving the vehicles unless it’s absolutely necessary to ensure proper assessment.
- Capture clear photos of the accident scene and the damage to all vehicles involved.
How to Make a Claim
When navigating motor insurance guidance in Singapore, exchange important information with the other parties involved:
- Collect the license plate number of the other vehicles.
- Note down the make, model, and color of the other vehicles.
- Record the name, address, and NRIC details of the other drivers.
- Ensure you have the contact number of the other drivers.
- Identify the insurance company of the other vehicles.
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Exchange Information
Additionally, gather the following details for reporting to SingaporeCarAccident:
- Note the date, time, and place of the accident.
- Describe the positions of the vehicles before and after the collision.
- Document particulars of any injured individuals and the extent of their injuries.
- Gather particulars, such as names and contact numbers, of any witnesses.
- Consider weather and road conditions, including visibility and traffic density.
If you have an in-car camera, provide the video footage of the accident. This could potentially help you save up to S$1,080 (including GST) on your accident repair excess.*
Making a Police Report
Remember to report the accident to the police if it involves:
- An injury.
- A government vehicle.
- Damage to government property.
- A foreign vehicle.
- A pedestrian or cyclist.
- Hit-and-run damage to your vehicle.
If a non-injury accident is later reclassified as an injury accident, the Traffic Police will initiate an investigation and contact you for your statement.
Report the Accident
It’s crucial to report the accident promptly within 24 hours of its occurrence or by the next working day. This step is essential, even if you’re considering private settlement car insurance options. Bring your vehicle, whether it’s damaged or not, to one of our approved reporting centers.
Ensure you have the following with you:
- Your NRIC or any other identification documents along with your driver’s license.
- If the vehicle is company-registered, remember to bring your company stamp.
Submit Your Claim
When it comes to private settlement car insurance or other types of claims, follow these steps:
- If the damage is to your own vehicle, make an own damage claim under your policy.
- If the other party is at fault, consider making a third-party claim.
- Alternatively, you and the other party can opt for private settlement, resolving the claim between yourselves without involving the insurance companies.
Call Us for Help
If you find yourself needing advice, towing service, or any form of assistance, don’t hesitate to reach out to our 24-hour Auto Assist hotline at +65 8714 1149.